Frequently Asked Questions
Everything you need to know about your Ovation Riding gear and orders.
How do I determine the correct size for riding boots and helmets?
We provide detailed sizing charts on every product page. For helmets, measure the circumference of your head just above the eyebrows. For boots, consider both foot size and calf width/height for the best fit.
What is your return policy for equestrian apparel?
We accept returns within 30 days of purchase, provided the items are in original condition with tags attached. Please note that used safety equipment, such as helmets and vests, cannot be returned for safety reasons.
Do you offer international shipping for Ovation products?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout. Please be aware that customs duties may apply depending on your country.
How should I care for my Ovation synthetic leather products?
Most of our synthetic materials can be cleaned with a damp cloth and mild soap. Avoid harsh chemicals or high heat, and allow items to air dry naturally to maintain their durability and appearance.
Are Ovation riding helmets safety certified?
Absolutely. All Ovation riding helmets are SEI certified to ASTM F1163-15 standards, ensuring they meet the rigorous safety requirements for equestrian sports.
Can I track my order once it has been placed?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress directly from our carrier's website.